Help Center

- A member is already registered with this member number, what to do?
- How to Create Your ProprioEnquête® Account?
- I Can't Connect to ProprioEnquête®, What Should I Do?
- Why Do I Need to Change my Password?
- I forgot my password, what should I do?
- What are the computer requirements to use ProprioEnquête?
- Is the Credit Check Enough?
- Why Did ProprioEnquête® Not Accept my Applicant's Address?
- How to buy Proprio points?
- How to pay with CORPIQ points?
- How Do I apply my CORPIQ Dollars to my Screenings?
- How long for a screening?
- Can I Ask my Candidate to Pay for a Credit Check?
- Why Are ProprioEnquête® Pre-Rental Screenings the Most Reliable in Quebec?
- I Can't Upload my Files, What Can I Do?/br - How to add an apartment I wish to rent?
- Why I cannot choose only the "Tribunal administratif du logement" option?
- How Can I Upload my Rental Application Without Scanning?
- The system forces me to enter a previous address
- My Credit Card Is Not Accepted?
- How can I get a copy of the invoice?
- What Is the Purpose of the SIN?
- My Applicant Is Not Employed but Receives Compensation Each Month. Can I Confirm It?
- What If my Applicant Owns His or Her Current Home?
- What If my Applicant Has Lived Outside of Quebec?
- How do I ensure that the results match my candidate?
- What Is the Impact of a Credit Check?
- What to Do When the Information Received is Masked by “X”?
- What Does Unavailable SIN Mean?
- What Do the Ratings on the Payment History Mean?
- What Do the Jobs Posted on the Credit Report Mean?
- What Are the Differences Between the Types of Accounts That Appear on the Report?
- How do criminal background checks work?
- How Do I Track my Application?
- How to Interpret the Credit Score Result?
- Why Does my Report Show Discrepancies Between the Entered and Received Information?
- Why Is There No Information on the Credit Report That I Received?
- What Should I Do if I Can’t Find my Rental Application on ProprioEnquête® ?
- What Is the Purpose of Adding Delegates?
- How to Add a Delegate?
- How do I delete a delegate?
- Are my PROPRIO points just for me or can they be shared with my delegates?
- As the primary member of the account, can I also view the surveys completed by my delegate(s)?